Issue 1:

When I launch a Zoom meeting, my camera is not working, I people can't hear me, and I may or may not be able to hear people in the meeting.

Solution:

You are probably launching the Zoom meeting from Remote Desktop Services. You must launch the Zoom meeting from a browser on your local machine.

How do I know if my browser is on the local machine or remote?

• One method is to inspect the browser icon you are launching the meeting from.
  • Browser on Remote Desktop will have a small round icon with two green arrows pointing towards each other.

• Now that you can identity which browser you are using, you can log-in to your email from the local machine browser and click on the Zoom meeting link from there.

Issue 2:

The zoom meeting link I received doesn't seem to be a click-able link.

Solution:

The web version of Outlook doesn't highlight hyper-links with a blue underlined highlight as usual.

1. Highlight the full link text by dragging from one end of the link to the other.
2. Right click on the link and click copy.
3. Open a browser on your local computer 'Refer to Issue 1 above on how to distinguish between Remote and Local browser'.
4. Paste the copied link in the address bar.